Frequently asked questions

RBC Deep Ellum in Dalls
If your question wasn’t answered here, call the Box Office at 737-222-0852 between the hours of 12-4pm Mon-Thurs or you can email us at help@creekandcave.com
What COVID-19 precautions are in place?

Covid Policies rev. 8/25/21


1.  Masks are encouraged for the unvaccinated

2. Patrons are handed single serve hand sanitizer upon entry

3. Increased hand sanitizing stations are available throughout the venue

4. Touch points wiped down before, after and during each show.

5. Owner is a certified Covid Compliance Officer for SAG

6.  All employees wear masks and are fully vaccinated.

7. Venue has a military grade Ozone Generator that scrubs the air free of all airborne viruses (including Flu and Covid 19), pollen and dust. The generator is located between the stage and the greenroom.

8.  Additional precautions may be put in place at the Artist’s behest. We will do our very best to make those additional precautions known to ticket holders in a timely manner if/when they are put in place.

Where do I purchase tickets?

Tickets may only be purchased here on our official website, or at the door! We recommend purchasing ahead of time online, as they will be an additional $5 at the door if the show is not sold out. Please note that tickets are non-transferable. You will not receive a physical ticket for the performance.  Once your order is completed, you are on the Fan List for the Show!

What time do doors open?

Doors will open one hour before showtime, and 30 minutes before late shows.

Do you take reservations?

We do not take reservations. If you have a large party, we will do our best to seat you together, however, all members of your party must be present. Keep in mind seating is first come first serve!

How does seating work?

Seating will always be first come first serve, so come early to get a good spot! Our seats are arranged around small tables, which typically seat 2-4 people. If you have a large party you will be sat at tables next to each other. If your party size is less than 4, you may be sat at a table with another group.

How can I get on an open mic?

We have open mics every Monday-Thursday at 6pm, and every Saturday and Sunday at 4pm! Signups will either be online, or in person. Please check our calendar to find the host of the open mic you’re interested in so that you may confirm sign up details with them.

Do you have food?

Yes! We offer theater style concessions. Delicious popcorn, our Yummy Puppy (all beef standard size hot dog), Big Dog (all beef 1/4 lb hot dog), and a variety of chips and candy selections are available.

Where are you located?

611 East 7th St, Austin, TX 78701

How long do the shows last?

Shows are dependent on the artist(s), but typically last between 75-90 minutes.

Where can I park?

We have nearby street parking as well as a few paid lots. Parking is free after 6pm Mondays and Tuesdays, and all day on Sundays! Affordable parking may also be found in the I-35 lot just east of our venue.

Are you handicap accessible?

Yes! We are happy to reserve an aisle seat if needed, and there are no areas of the venue that require stair access.

Is there a purchase minimum?

No! We simply want you to come and enjoy the show. However, we have amazing food and drinks, so come hungry and thirsty, ready to have a good time!

Do you have automatic gratuity?

We apply an automatic gratuity of 20% on parties of 6 or more. We also will apply a 25% gratuity to any tabs left open at the bar.

What payment methods do you accept?

We accept all credit cards, apple pay and cash. We also have an ATM on site.

Are you available for private events?

Yes! Please send all inquiries to help@creekandcave.com.

How do I be a good audience member?

Thank you for asking! Please do not heckle, or talk during shows. We do not permit any recording or flash photography. Also have fun, weirdo.

Is there an age limit?

All of our shows are 21+